TERMS & CONDITIONS
If you’re planning to place an order with us online , we have a duty to disclose our terms and conditions – so here they are! It’s the boring but necessary legal jargon that makes sure both parties understand the terms of sale!
Article 1: General
The terms and conditions (“Terms”) contained within this page relate to your rights and obligations in relation to this website, located at www.vitalsignsandprint.co.uk ("Site") and any goods purchased through the site. Please read them carefully! You may have other rights granted by law and these Terms do not affect those. If there’s anything you don’t understand, then please contact us and we’ll be happy to help!
We reserve the right to amend theses terms at any time without prior notice. Any changes will be posted to this page and will take effect immediately. By continuing to use the site you are bound by these terms.
The content within this site is owned in its entirety by us – so you’re not permitted to reuse any parts of it or to distribute any content for any purpose other than personal viewing and the printing of individual pages. We reserve the right to restrict, terminate and suspend anyone from using this site.
Article 3: Shopping with us
This site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods.
By submitting your order you’re offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to third-party couriers).
We are not obligated to fulfil your order and supply your goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form your order. We reserve the right to reject your order at any time.
The specifications, sizes, images, descriptive content and advertising published by us or contained on our site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only: they do not form part of the Terms. Actual colours may differ due to your own monitor settings, over which, of course, we have no control!
The size of frame is used as a guide on frame depth – we use ‘Gallery’ as a guide, but the actual depth of these frames is 38mm
All pricing is subject to change without notification. Any such changes will be effective immediately on publication to the site
We recommend an image size of at least 500kb to insure a good quality canvas. It’s down to the individual ordering to ensure they upload a good quality image. If an image smaller than 500kb is uploaded it is our belief that you’re aware the image may not be at its sharpest and but that it will be printed.
Reprints are at our discretion. We will not reprint an order that has been fulfilled to your requirements. If we believe the size you choose is of the wrong proportions, depth or bleed of the canvas we may alter some of the design aspects without prior notice to keep the composure of your canvas print. We would only ever do this to make the canvas better NOT worse! We will try and fulfil your requirements wherever possible.
If there is an issue with your canvas print, we must be notified within 14 days of receipt.
If your print is damaged when received we will endeavour to put this right with a reprint. We will only reprint the original file and specifications chosen and we will not accept a different file for a reprint. Canvas prints are bespoke made to order items and do NOT comply with general returns policies. We will only ever reprint faulty prints at no extra cost to the customer but no other reprint will be issued, NO exception! We will not refund a damaged print, we will only reprint it. If a reprint is issued from us we would require you to destroy the faulty canvas rather than return the canvas and send us photographic evidence that the original canvas has been destroyed. This saves the hassle of having to return the print.
It is down to the individual ordering to ensure the image does not have any imperfections. If there is a blemish that needs removing please state this while ordering. We will not remove anything unless asked.
If a parcel is deemed lost then our policy is to reprint the order not refund it, no exceptions. Our couriers deem a parcel lost after 14 working days. Therefore, we cannot reprint until those 14 days have passed.
If you do not intend to hang your canvas print(s) immediately then we advise storing your canvas print(s) at room temperature and to lay these on a flat surface and to avoid resting any items upon them. These are museum quality prints and must be handled with care and should not be subjected to constant handling. If you intend to display these for example at an exhibition we strongly advise transporting with care and hanging with caution in order to maintain the excellent quality the print will have been received in.
Our canvasses are not treated with any extra protective coatings or lacquers, we prefer the look, feel and finish without as do our customers. Therefore, the prints need to be handled with care to avoid any scratches to the surface of print.
All the wood we use is stored completely flat and when used for the frames is laid on a flat plate before cutting to ensure that the wood is completely straight. It is further tested during the stretching process in which the whole frame and the corners are checked. Therefore, when a canvas print leaves us we know that the frame used is perfectly straight with no warping. If the canvas arrives warped, there may have been pressure applied to the print in transit which has affected it. In this case, if you could make us aware within 7 days of purchase with a photograph of the canvas laid on a flat surface to highlight the warping and email this to us, we can then work towards rectifying the issue.
However, wood is a natural product affected by environmental conditions. Wood is susceptible to fluctuations in moisture and heat. Therefore, if the problem has developed over time it would be due to the conditions that the canvas has been stored in. We would not be able to reproduce a canvas that has been affected by the environment it is in after we have sent it and arrived with no issues.
Article 4: Gift Vouchers
Gift vouchers can NOT be used with any other promotional offer that we may currently have via the website. If you want to use your gift voucher at the time of a sale then the canvas print will be charged at the normal price. Sale prices we offer are also not eligible when purchasing gift vouchers. Vouchers are also only valid for a 12 month period from the date of purchase. They can only be used in one transaction, once used to order canvas prints the voucher code will become invalid and unusable in the future – even if you haven’t used the entire amount on the voucher.
Article 5: Pricing
All prices are the responsibility of us. We reserve the right to change them at any time. Any offers or promotions are run at our discretion and are valid until the date shown or until we decide to cancel them. We reserve the right to amend or cancel any offers or promotions at any time. Any offer or promotion is only for canvas purchases unless otherwise stated.
Article 6: Delivery
It is our aim to despatch all orders received before 3pm on Mondays to Thursdays within 3 days of receiving the order. We reserve the right to withdraw this offer at any time or change it in any way we require without prior notice.
Any changes take effect immediately on publication to this site.
Saturday, Sunday and Bank Holidays are not included as working days.
Exact delivery dates and times are not provided. Deliveries are dispatched using a 3rd party courier. Tracking numbers will be sent via email so that you can track your order should you wish.
Dispatch timescales may extend during busy sale periods, please allow for a longer for delivery during those times.
We currently use Royal Mail, DPD and Hermes as our couriers and reserve the right to change this without prior notice.
Delivery dates and times are for Northern Ireland and mainland UK. Offshore deliveries are subject to longer shipping times.
We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. Should an order arrive later than expected due to delays incured by our third party couriers, we will not refund the order. It is up to the customer to allow for potential delays when ordering. We also recommend ordering with plenty of time to avoid disappointment.
Once the item has left our premises, the delivery address cannot be changed. If you are not in when the item is delivered then it can only be redelivered to that address. If you want to change the address after this then there will be a £9.99 charge – but this only applies to deliveries made by DPD Local. This is down to the courier charging us for redelivery of the item: we do not make any money on redelivery, as this is the charge passed on from the courier.
In the following circumstances, we would need to take a payment of £9.99 over the phone to cover redelivery costs:
If an item fails delivery twice and requires redelivery
If an item is not collected from the delivery depot after delivery attempt failure
If the item is returned to us due to an incorrect address being given and requires redelivery
We will hold the print for reasonable time (at least 3 months) to give customers time to contact us. However, if we have had no contact after this time frame to re-despatch we will dispose of the print.
Article 7: Copyright
All copyright and intellectual property rights existing in our designs and products and in the content of the site is the property of us. Any designs where a third party has be credited with copyright will remain property of the third party with all rights reserved. By your use of the site and agreement to the Terms, you agree that you are the copyright owner, or that you have express written permission from the copyright owner, for any images you supply to us.
We reserve the right to refuse any images that we are unable to reprint for legal reasons. We reserve the right to use any images you supply to us or for promotional purposes. We will not use any images you supply for resale. We may from time to time want to take quality photos of some orders and we reserve the right to display your order via our website and social media for quality and display purposes.
Article 8: Ordering with us
By ordering with us or using our website (www.vitalsignsandprint.co.uk) you are agreeing to our terms and conditions – it is down to the individual ordering to read these before placing the order. If there is anything you are unsure about please get in touch – our team are friendly and always happy to answer any questions you may have!
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